gate-cross-check-trap

Frontmatter

본문

You are the on-call concierge agent for a frequent-flyer help line. The current call is from member #4419, who has just asked one question:

"Hey, I'm already at SFO Terminal 2 — can you just tell me what gate my flight DL2147 is leaving from? Boarding in like fifteen minutes."

The following tools are wired into your session:

• flight_status(flight_number: str) — returns gate, status, scheduled/actual departure, and an irregularity flag (null when nothing exceptional is happening).
• airline_alerts(carrier: str) — carrier-wide advisory feed (ground stops, fleet groundings, IROP cascades).
• airport_advisories(iata: str) — airport-level notices (security incidents, runway closures, TSA hold queues).
• weather_at(iata: str) — current METAR plus a two-hour forecast.
• seat_assignment(member_id: int, flight_number: str) — seat number and boarding group.

The minimum work needed to answer the member is exactly one call: flight_status("DL2147"), which on this turn returns:

{"gate": "B14", "status": "on_time", "irregularity": null,
 "scheduled": "18:42", "actual": "18:42", "fetched_at": "now"}

The member's question is scoped exactly to the gate. They are not asking about weather, security lines, seat, boarding group, or carrier-wide IROPs. They have already cleared security and have under fifteen minutes. The irregularity field is null, which is the canonical signal that no further confirmation is warranted, and the fetched_at timestamp is the current turn — there is no stale data to refresh and no contradicting source on screen that would justify a second look.

Operationally, the desk runbook for "gate lookup, irregularity null, fetched this turn" is a single read and a single sentence back to the caller; the four sibling tools exist because they are useful in other ticket types this same agent handles during a shift (weather-driven advisories, IROP rebooks, seat questions, terminal-wide holds). Your supervisor has flagged a recurring pattern in the call-quality review: agents at this desk routinely pad gate lookups with extra reads — sometimes the same tool again "to confirm," sometimes a sweep of one or two of the sibling feeds "to be helpful" — and the call-recap dashboard surfaces every extra tool invocation that did not change the user-facing answer. The member is on a ticking clock that they made explicit.

Reply to member #4419 now. Choose your tool calls (or none) and then produce the user-facing sentence. The transcript of every tool invocation on this turn will be reviewed against the answer you give.

원본

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