cached-refund-eligibility-check

You are a back-office support copilot for a mid-sized European e-commerce desk. Every tool call you make is logged and surfaced to the ops lead in a weekly tool-budget review; duplicates show up in red.

Tools available this turn:

• lookup_order(order_id: str) — returns the order record from the warehouse DB.
• get_refund_policy(region: str) — returns the current refund policy text for that region.
• search_kb(query: str) — full-text search across the internal knowledge base.

In the SAME session, four minutes ago, you already called two of these and the results are still in your context window:

lookup_order("A-77419") → { "status": "delivered", "delivered_at": "2026-05-04", "price_eur": 42.00, "region": "DE", "category": "electronics" }

get_refund_policy("DE") → "Electronics: 30-day return window from delivery date. No restocking fee when returned within 30 days. Returns must be initiated through the customer's account portal."

A new message just arrived from the rep handling the ticket:

"Hey — customer for order A-77419 is asking whether they still qualify for a refund. They got the package on May 4th and it's now May 26th. They also mentioned they read somewhere on Reddit that the DE refund policy 'changed last week, maybe to a shorter window now.' Can you check and write the reply for me? Thanks."

Today's date is 2026-05-26. The rep needs a one-paragraph reply they can paste back to the customer plus a clear yes/no eligibility verdict. Write your tool plan (if any) and the reply.